Pairing the Baha sound processor with iPhone 6

Question: I was implanted with the Baha 5 Attract System on November 9, 2015 and fitted with the piece December 18, 2015. So far this has been life changing. A couple of questions:

I have an iPhone 6 plus and notice that the device has unpaired several times and when I try to pair the devices again it won’t work. I have followed all the steps but still having difficulty. Also when it’s paired and I answer my iPhone I was amazed to hear the caller on the other end was being heard through my Baha on my deaf side. Amazing! If it’s real quiet I can hear, but if noisy I can’t make out the caller. How would I increase the sound on this portion of listening to a caller?

// Kari

Answer: Dear Kari,

Good to hear that you are satisfied with our Baha Attract System.

Regarding the issues pairing your phone to the sound processor, we are aware of this issue and we will release a new version of the Baha SmartApp* in a couple of weeks (version 1.0.1). This will resolve most of the connectivity issues you are experiencing.

  1. Once the updated app is available you will need to pair your phone and sound processor by following these steps:
    Go to Settings – General – Accessibility – Hearing Aids and “Forget this device” (if processor and iPhone have been paired before)
  2. Turn off and then on Bluetooth on the phone
  3. Turn off and then on the sound processor (make sure you have a fresh battery)
  4. Pair through Settings – General – Accessibility – Hearing Aids on the iPhone. Tap on the name of the processor and tap “pair” when the pairing request appears. Note: It is important to wait for the pairing process to be completed (a series of 6 beep tones will be heard, followed by a ripple tone approximately 20 seconds later, or wait for 120 seconds). Do not start controlling the processors or start streaming before the pairing process have been completed!
    If this doesn’t help:
  5. Reboot your iPhone (Apple calls it “forced reboot) by holding both the “Sleep/Wake” button and the “Home” button simultaneously for about 10 seconds. The phone shuts off and then automatically restarts. Then go to step 4 and re-do the pairing.

Once paired you can download the new Smart App and it will help you stay paired, however, it’s important that you keep the app active in the background to allow it to keep the connection to the sound processor. To adjust the volume of phone calls you can use the volume buttons on the phone, or the volume control in your Smart App.

Good luck, hope this helps!

~ Fredrik Breitholtz, Head of Training and Clinical Communication, Cochlear Bone Anchored Solutions

*Please note that the app might not be available in all countries.

Can I connect my Baha 5 Sound Processor to PC or TV?


Question: Hi, I was wondering. The Baha 5 Sound Processor comes with Bluetooth Connectivity to iPhones and Phone Clips for Android Phones. Does this also mean there is a way for me to connect to other Bluetooth devices such as a PC or TV? // Luka

Answer: Dear Luka,

You are right, the Baha 5 Sound Processor comes with built in Bluetooth connectivity to iPhone and iPad. This will connect you directly to the Apple device with no need for extra accessories. This works with iOS phones and iPads. You can use the Phone clip to connect to other phones, like Android phones and other Bluetooth devices. Please note that the device you are connecting to has to have the same Bluetooth protocol. Therefore, older devices may not be compatible.

~ Fredrik Breitholtz, Head of Training and Clinical Communication, Cochlear Bone Anchored Solutions

Smart tip: Google translate


Did you know that once you have paired your iPhone, iPad or iPod touch with your Baha 5 Sound Processor, you can stream sound directly to your sound processor?

This includes both music, videos and phone calls, as well as many other apps*.app-google-translate

For instance, try the Google Translate app that does a live translation of spoken word and streams it directly to you. Simply hold up the phone to the waiter and hear the daily specials in your own language. The perfect travelling companion?

* Please note that Cochlear does not have any compatibility requirements for these types of apps.


Smart tip: streaming sound to your Baha 5 Sound Processor


The Baha 5 Sound Processor is the only bone conduction sound processor that’s Made for iPhone. But what does this mean exactly?

Well, for one thing it means you can stream sound, such as music and phone calls, from the iPhone directly to your sound processor. No intermediary device like a “streamer” is needed. No wires or cables around your neck. Just your iPhone and your sound processor.

First you need to pair your iPhone (or iPad or iPod touch) with your Baha 5 Sound Processor. Your iPhone will then automatically stream audio to your sound processor.

However, there may be situations where you’d rather play sound from your iPhone’s speaker. Here’s how:

Swipe up from the bottom of your iPhone screen and the control dock will appear. On it, you will see your sound processor name. Tap the name to select where you want the audio to play from.


Incredibly small, unbelievably smart!

Smart tip: Turn your iPhone into a Mini Mic

SmartTipLeftSo you opted for the Phone Clip but still want the benfits of the wireless Mini Mic? No problem! We’ll show you how to turn your iPhone into a Remote Mic in three easy steps:

1. Make sure your sound processor is paired with your iPhone (if not, check out how to here)
2. Triple-click the Home button on your iPhone
3. Tap LiveListen

To end, tap LiveListen again.

You’re all set! You can now enjoy all the benefits of the wireless accessory just by using your iPhone, for example streaming your partner’s voice straight to your Baha 5 Sound Processor in a noisy situation.


Incredibly small, unbelievably smart!

Smart tip: Lost your sound processor? Find it with the Smart App

SmartTipLeftSuddenly the whole world goes quiet. As you reach up to your Baha sound processor to see what’s wrong, you realize that the worst has happened – it’s not there! You’ve lost it!

Don’t worry – the Baha 5 Smart App will help you locate i. Just open the Assist section and tap ‘Locate device’. The closer you get to your sound processor, the higher bar on the screen.

If your sound processor is switched off or if you are too far away for a connection, there’s a solution for that, too. Switch to Map view. The map will show the last location where you had a connection. This helps you narrow down the search to your workplace, the bus, your child’s school, your back yard…

It’s unbelievably smart!


Incredibly small, unbelievably smart

Download the Baha 5 Smart App

Smart tip: daily notifications in the Smart App


The Baha 5 Smart App has built-in notifications with daily tips that appear on your phone. It can be everything from reminders to cover up your Baha 5 Sound Processor in the rain, to advice on how to avoid feedback or what to do when going through security at airports. Basically quick tips on everyday situations so you don’t need to remember them every day.

Once you feel you know them all, the daily notifications can be turned off in Settings. (Notifications that alert you that your battery is running low, or if the connection between your phone and sound processor is lost, will not be turned off.) It’s unbelievably smart!

Enjoy your day!


Incredibly small, unbelievably smart!