Why is my sound processor picking up cell phone updates?

QuestionI have a new Baha 5 Power Sound Processor. It seems to pick up my cell phone updates and chimes twice every time I get an update. People in the room can hear the chimes and it is very frustrating. I have turned off the Bluetooth app on the phone and it still chimes. Please help me stop the continuing chimes. // Luke

Answer: Hi Luke, thanks for your question.

The reason your sound processor picks up chimes from your cell phone is that it is paired to your iPhone, and by default all audio (incl. phone calls, notifications and music) is streamed directly to your sound processor.

It is difficult to provide a specific solution but I will provide a general answer below:

You can adjust which sounds are streamed to your sound processor on a “global” or “local” level (i.e. you can decide whether all or none of the sounds should be streamed or you can specify which sounds should/should not be streamed).

Global: On your iPhone, go to Settings/General/Accessibility/Hearing Devices and tap ‘Audio Routing’ to adjust settings on a “global” level. Keep in mind that if you turn off for instance ‘Call Audio’ routing, phone or FaceTime calls will no longer be streamed either. Similarly, turning off ‘Media Audio’ prevents any music, video or game audio to be streamed.

Local: You can also set which, if any, sounds you want to use for updates by going to Settings/Sounds and scroll down to ‘SOUNDS AND VIBRATION PATTERNS’. By selecting ‘None’, there will be no chimes to stream to the sound processor.

If the chimes are related to specific apps, you may be able to adjust this if you go to Settings and scroll down to the app in question. The ability to change app notifications depends on the respective app developer and is not controlled by Cochlear.

I hope some of this will answer your question. Best of luck!

Carl Uvesten, Product Manager Connectivity, Cochlear Bone Anchored Solutions

In the news: The Baha 5 Power proves to be lifesaver for Scottish couple

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Charles Carmichael’s new hearing technology proved to be a lifesaver within weeks of being fitted.

When his diabetic wife, Eileen, collapsed at their home this summer, he was able to talk to the emergency dispatcher so they could identify if she was having another stroke.

“Her breathing was so faint, but I was able to hear her voice through my Baha [5 Power Sound Processor] and answer the responder’s questions,” said Charles who suffers from Chronic Suppurative Otitis Media (CSOM)

Struggling with hearing loss all his life, Charles was first implanted with a Baha solution on his left side in 2012. Three years later, he had his right ear fitted as well and his problems with discharging ears stopped. In June 2016 he upgraded to the Baha 5 Power and says the new technology is amazing.

“My original Baha sound processors were fantastic, but I still struggled in big groups, but with these new ones I can hear questions from the back of a room and have conversations with background music on – it’s no problem.”

Charles is his wife’s main carer and the new Baha technology now allows him to hear her clearly even when in another room.

Eileen said: “If anything happens and I need to raise the alarm, he can immediately hear me – I feel safer.”

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Read the full article

Baha 5 sound processors are tamper-proof for your child’s safety

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Are you a parent or caregiver to a child with a Baha 5 System? Here are some tips on how to handle the battery door in your child’s sound processor!

All Baha 5 sound processors are equipped with tamper-proof features to prevent accidents from happening. Batteries, for instance can be very harmful if swallowed. You can rest assured that Cochlear has taken great measures to prevent your child from being able to open the Baha sound processor and taking out the battery.

It’s very important however that you check the sound processor on a daily basis to make sure that everything is working correctly.

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The Baha 5 Sound Processor has an optional tamper-proof battery door specifically designed for children.

To unlock the sound processor, carefully insert the tip of a pen in the small hole on the tamper-proof battery door and gently open the battery compartment. To lock the device, simply close the battery compartment until it is completely closed.

You must feel two clicks when you close it – if not, you should replace the door immediately. If the little “pin” (circled in red) is broken, the tamper-proof door won’t function as designed, and there is a risk your battery-door-pinchild could open the door. Contact your local Cochlear representative to order extra tamper-proof battery doors.

Tip: Make it a habit that every time you change the sound processor battery or start the device, to make sure the door is firmly locked by lightly trying to open it – to test that the tamper-proof is functioning.

See also: How to change the battery in the Baha 5 Sound Processor

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The Baha 5 Power and the Baha 5 SuperPower sound processors have a built-in locking mechanism in their battery doors. You lock and unlock it using the tamper-proof tool provided in the sound processor box.

To lock the battery door, as shown in this instructional video, place the locking tool into the battery door slot. Slide the locking pin up into place. To unlock, slide the locking pin down into place and gently open the battery compartment.

Should the battery door break, you can change it yourself, like this.

See also: How to change and charge the battery in Baha 5 SuperPower

What to do?

If your child still somehow should manage to swallow a battery, contact your hospital emergency department immediately. Don’t try to make him or her throw up, and avoid food and drink.

Not sure? Warning signs that a child has swallowed a battery include: excess dribbling, trouble swallowing, vomiting, coughing, choking, and unexplained chest infection.

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Psst: Download the Baha Support App to keep all instructional videos and tips in your smartphone!

 

 

 

‘It’s like putting on your glasses’ – Dan on his Baha 5 Power Sound Processor

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Single-sided deafness (SSD) is a unique challenge. It can be very frustrating to only be able to hear on one side, especially in noisy or crowded situations when you have little control over your environment.

At 13, Baha user Dan lost all the hearing in his right ear. The cause is still unclear, but doctors suspected a virus damaged his cochlea or auditory nerve. They told him there was nothing to be done and sent him home. Dan wore a hearing aid system for about 20 years, with mixed results.

In 2005, Dan’s wife Susan ran across an article about a new hearing solution called a Baha System. Dan went to his health care professional for a trial and spent a week comparing his hearing aids to a Baha sound processor on a headband. He said that trial gave him all the information he needed.

“For me, the Baha [sound processor] with the headband was superior in clarity, volume, and understandability.”

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Now, after over a decade of advancements, he has upgraded to the smaller and more powerful Baha 5 Power Sound Processor and says the sound is better than ever.

“It’s so second nature, it’s like putting on your glasses,” says Dan. “You put it on and it works, you take it off and it stops. It does what I need it to do, and I don’t have to think about it throughout the day.”

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Dan at his daughter’s wedding (wearing his previous Baha 3 Power Sound Processor)

He said the moment that really drove home the importance of his processor was when both of his daughters got married, two years apart. Both times, he was able to do the father/daughter dance and be completely in the moment. Even when his daughters rested their heads on his right shoulder, he was able to hear every word they said.

“That, to me, is totally, completely priceless,” he said. “I can never replicate it or duplicate it. It was a one-time shot, and the processor let me hear what’s most important.”

Read Dan’s entire story here

Power up your hearing with the amazingly smart Baha 5 Power!

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Baha user Dennis Klatte 65, lost his hearing at the age of 60 due to an acoustic neuroma. The removal of the tumour left him completely deaf on the right side.

“I rather foolishly asked, ‘Is there a chance that the nerve will grow back?’ and after they were done laughing, they said no,” Dennis recalls with a wry smile. “So the option was the Baha solution. When the ENT doctor put the little Baha sound processor on a headband and held it against my head – it was amazing, I could hear what he was saying even when he had his back to me. My wife just looked at my face and immediately understood that I could hear.”

The new Baha 5 Power Sound Processor is ideal for people like Dennis who need more power, with hearing loss up to 55 dB SNHL. Compared to the previous generation (the Baha BP110 Power), it offers longer battery life, wireless capabilities including Made for iPhone support, and the design is totally new.

When trying it on for the first time, Dennis was favourably impressed; “It looks sleek. It looks nice. I like that the battery door is all self-contained.”

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The Baha 5 Power comes in five colours, the same as the Baha 5 Sound Processor, so you can choose a colour to match your hair. Dennis opted for the silver colour to blend in with his hair.

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Some of the features in this amazingly smart power sound processor are:

  • Direct-to-device wireless capabilities
  • New volume rocker – for easy volume control
  • Made for iPhone technology
  • Built-in tamper proof battery door
  • LED light – indicating if the device is working properly

Read more here!

 

The Baha 5 Family powers up!

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In 2015, Cochlear launched the Baha 5 Sound Processor. With True Wireless sound streaming and Made for iPhone technology, it is the smallest and smartest sound processor in the industry.

However, we also wanted to give these benefits to people with greater hearing losses. So we took the small and smart – and made it more powerful with two new options: Baha 5 SuperPower and the all new Baha 5 Power Sound Processor.

The Baha System is now the only bone conduction system to offer three head-worn sound processors, each one designed to meet different levels of hearing loss and individual preferences.

baha-5-blond-sound-processorBaha 5 Sound Processor – for hearing loss up to 45 dB SNHL

“Incredibly small” is what many people say when they first see the Baha 5 Sound Processor. And it’s true. The award winning Baha 5 is 20% smaller than all other comparable sound processors – yet full of the most advanced hearing technologies.

Baha-SuperPower-Attract-magnetBaha 5 SuperPower – for hearing loss up to 65 dB SNHL

The Baha 5 SuperPower was regulatory approved in several countries earlier this year. It’s the first head-worn super power sound processor in bone conduction. Usually worn behind the ear, it also offers other wearing options designed to fit your unique needs and lifestyle.

 

wearing-Baha-5-PowerBaha 5 Power – for hearing loss up to 55 dB SNHL

And finally – the new amazingly smart power sound processor, the Baha 5 Power, which gives you the amplification you need in every listening environment. Like the other two, it’s compatible with the unique Bluetooth® technology designed by Apple, and is a Made for iPhone Hearing Device that let you stream sound directly from iPhone, iPad and iPod touch.

The Baha 5 sound processors can connect to a range of wireless accessories. The True Wireless range of devices let you watch TV without disturbing others, help you hear speech in noisy or crowded environments and can connect you to all types of electronic devices. The direct-to-device connections between each accessory and your sound processor have one thing in common – there are no strings attached.

Surround yourself with the sounds you love!

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Your hearing care professional will recommend which system is best suited to your individual needs.