In the news: Baha surgery transformed 15-year old Joey’s life


Surgeons at Newcastle’s Freeman Hospital in the UK have helped transform the life of 15-year old Joey Mains by helping him hear fully for the first time.

From Chronicle Live:

15-year old Joey Mains eyes “lit up” when Newcastle doctors uttered the first words he had ever heard clearly.

For years Joey had suffered hearing and ear problems, struggling at school he was forced to learn to lip read as his confidence hit rock bottom.

Now, after an operation to fit a bone conduction hearing device at Newcastle’s Freeman Hospital, Joey’s life has been transformed forever. Previously, although his speech was good, his social skills in school weren’t developing well and his self esteem was hurting. Now he’s much more outgoing – and confident.

“I now realise that all along, I’d never known what it was like to be able to hear properly, to really know what the world sounded like […] I feel much more confident in myself. I can keep up with conversations.”

Baha 4 Sound Processor

At first, Joey wanted to put off the Baha operation after having to undergo no less than nine surgeries for mastoid problems between the age of four and 12.

But the Baha procedure was much easier than he thought and he returned home the same day!

Two weeks later, he was back to have his sound processor fitted – and suddenly the world became a different place.

His mother Karin says:

“Mr Johnson, the surgeon, stood behind him and said a few words which, of course, Joey couldn’t hear. Then he put the Baha sound processor on, and went back again. Suddenly Joey could hear what he was saying. I’ll always remember that moment. Joey’s eyes lit up. It was like someone had thrown a light switch. I started crying with tears of joy and relief.”

Read more: Signs of hearing loss in children

Adjusting the Baha 4 Sound Processor

Question: I have the Baha 4 Sound Processor (and clip which I do not use).  How can I reset to default settings?  It has high pitched squeak all the time and I can no longer cope with it.  The previous one was easier to use!  I cannot find my manual!  It is attached to my left side, the right button is on/off.  What did the left and middle buttons do?  I thought they would reduce interference if I pressed them. I only have to turn my head to one side or the box itself and it makes disturbing sound. I would be grateful if you could simply remind me please. // Julia

Answer: Hi Julia.

Great that you reached out! The Baha 4 Sound Processor will reset to the settings programmed by your audiologist every time you switch it off or remove the battery. If you still get the high pitched sound after this, we recommend that you contact your hearing care professional to investigate if an adjustment is needed.

In regards to the buttons, a short press on the middle button will switch between programs (if you have more than one program in your sound processor) and a long press on the middle button will start streaming from a mini microphone or TV streamer, if you have any of these wireless accessories paired to your sound processor. A short press on the left and right buttons are used to increase or decrease volume; the button to the front increases volume and to the back decreases. It may help you to decrease the volume somewhat to control the high pitched sound, until you get the appointment with your audiologist.

You will also find more information on our support pages.

Good luck!

~ Fredrik Breitholtz, Head of Training and Clinical Communication, Cochlear Bone Anchored Solutions




Musician needs help with Bluetooth streaming

Question: I am a musician and sometimes have to play in noisy environments. I would like to be able to hear the music we are performing through my Baha 4 Sound Processor. The noise of the crowd sometimes makes it difficult to hear what we are playing, which makes it very difficult to play. Will a Bluetooth transmitter, hooked up to our mixer’s headphone or phono jack, send the music we are playing to my Baha 4 without latency?

Which transmitter, a 3.5 or 4.0, will work best? I have a Phone Clip that I use with my iPhone. Will the Bluetooth transmitter connect directly with my sound processor or will I need to use the Phone Clip? How far away from the transmitter can I be and still get the sound in my Baha 4 Sound Processor?

Thank you in advance for your help. //Jamie

Answer: Hi Jamie!

You can use the Phone Clip and pair it with another Bluetooth device.  The Bluetooth specification used in the Phone Clip is Bluetooth 2.1. Does the mixer table have Bluetooth? If not, there is a way to solve this:

Since the mixer has a line-in jack/headphone jack, then you can easily use a Cochlear Wireless Mini Microphone and connect it with a jack cable. The Mini Microphone then has a 7 meters range from where it is placed to your sound processor.

If you would like to focus on the streamed music, discuss with your hearing care professional the option of programming your sound processor to only transmit the streamed audio from the Mini Microphone. This way the sound processor will not pick up any of the surrounding sounds/noises when the Mini Microphone is streaming audio. Another option is to program the sound processor to enhance the streamed audio with 6 dB to enable you to still hear the surrounding sounds.

When using the Mini Microphone, the latency is less than 20 ms.

~ Karin Humble, Senior Product Manager Wireless Accessories, Cochlear Bone Anchored Solutions


The Cochlear Wireless Mini Microphone and Phone Clip

Read more about the wireless accessories here

Please help me adapt my Phone Clip to my office phone system!


QuestionI have the Baha 4 Sound Processor and a Cochlear Wireless Phone Clip. LOVE IT! I am trying to adapt the Phone Clip to a Plantronics MDA200 with a SSP2714 USB Bluetooth adaptor, to my Toshiba office phone system :-). Any suggestions? // Teresa

Answer: Hi Teresa.

So happy to hear that you are enjoying your Baha System and the wireless accessories!

Here are the instructions to pair the Cochlear Wireless Phone Clip with Plantronics SSP2714-01 dongle:

1) Connect the SSP2714-01 to the MDA200 USB port

2) Put the Cochlear Wireless Phone Clip into pairing mode (see separate instructions coming with the Phone Clip)

3) The Plantronics SSP 2714-01 should discover the device and turn solid blue

4) Then hit the telephone button on the top of the MDA200 which should get the adapter flashing blue

Hope this helps!

~ Karin Humble, Senior Product Manager Wireless Accessories, Cochlear Bone Anchored Solutions



Connecting Baha 4 with iPhone directly?

Question: Hello everyone, I have a question regarding the Baha 4 Sound Processor since I’m getting one very soon. Is it possible to connect it with a mobile phone, like the iPhone, that supports of course Bluetooth?

I mean, it seems quite useless to me to have Bluetooth in the Baha, even while you still need an accessory to make it work. Especially after reading this:

“It’s 100% wireless, so you don’t need to struggle with cords or have any annoying hardware dangling around your neck.

So, could anyone please tell me how the real story behind using Bluetooth on Baha 4 with any smartphone is? And if I do need an accessory, how ‘easy’ is it to get one? I could ask my audiologist about it, but if they’re not priced too high I wouldn’t mind getting one myself. But since there’s no online store for these products (at least, not in the Netherlands) I have no clue how I would be able do that.

Anyway, I’d love to get an answer on my question(s)!

Thanks in advance, Tom

Answer: Hi Tom,

Using the Baha 4 you can connect to your iPhone through the Cochlear Wireless Phone clip. This also makes it possible to control the sound processor through an app in your iPhone. The reason why we highlight that you will not have to struggle with hardware around your neck, is that most other hearing solutions require you to wear a “streamer” around your neck to connect to anything. The Phone Clip is a small device that you can attach to your jacket or shirt and then allows you to connect.

Lee, Baha user, UK

Baha user Lee with the Phone Clip attached to his tie

For your information, Cochlear recently launched the Baha 5 Sound Processor in the Netherlands. This device will let you connect directly to your iPhone, iPad or iPod touch with no extra accessories at all. And with the Baha 5 Smart App, you can control and personalise your sound processor discreetly, straight from your iPhone.

Please contact your hearing professional for more information!

~ Fredrik Breitholtz, Head of Training and Clinical Communication, Cochlear Bone Anchored Solutions

Read more: The new Baha 5 Sound Processor is here


Purchasing the wireless accessories

Question: Can you tell me where in South Africa can you buy the FM Receivers and Remote Control for the Baha 4 Connect System?

Answer: Hi! The wireless Mini Mic, Remote Control, TV Streamer and Phone Clip can be bought directly from Southern ENT or from your audiologist who will place the order for you.  If you need an FM system, you’ll need your audiologist to assist you. Southern ENT contact details are: +27 (0)12-6674832 or to place your order.

Kind regards,

~ Mariska Leighton, Marketing Manager UK, Ireland & South Africa

Read more: Cochlear Wireless Accessories

Stay connected with the Cochlear wireless accessories


People using the Baha 4 Sound Processor have been able to enjoy the wireless accessories for over a year and a half. We’ve previously shared how 4-year old Noel’s parents particularly liked using the Mini Microphone, and how Baha user Lee loves his Phone Clip!

The wireless accessories are now available across Cochlear’s entire product range. This means that cochlear implant recipients using the Nucleus 6 Sound Processors also can benefit from them. Cochlear is actually the first and only company that delivers this truly wireless freedom – without any need for cables or dongles worn around the neck.

Read more about the wireless accessories here!