Why is my sound processor picking up cell phone updates?

QuestionI have a new Baha 5 Power Sound Processor. It seems to pick up my cell phone updates and chimes twice every time I get an update. People in the room can hear the chimes and it is very frustrating. I have turned off the Bluetooth app on the phone and it still chimes. Please help me stop the continuing chimes. // Luke

Answer: Hi Luke, thanks for your question.

The reason your sound processor picks up chimes from your cell phone is that it is paired to your iPhone, and by default all audio (incl. phone calls, notifications and music) is streamed directly to your sound processor.

It is difficult to provide a specific solution but I will provide a general answer below:

You can adjust which sounds are streamed to your sound processor on a “global” or “local” level (i.e. you can decide whether all or none of the sounds should be streamed or you can specify which sounds should/should not be streamed).

Global: On your iPhone, go to Settings/General/Accessibility/Hearing Devices and tap ‘Audio Routing’ to adjust settings on a “global” level. Keep in mind that if you turn off for instance ‘Call Audio’ routing, phone or FaceTime calls will no longer be streamed either. Similarly, turning off ‘Media Audio’ prevents any music, video or game audio to be streamed.

Local: You can also set which, if any, sounds you want to use for updates by going to Settings/Sounds and scroll down to ‘SOUNDS AND VIBRATION PATTERNS’. By selecting ‘None’, there will be no chimes to stream to the sound processor.

If the chimes are related to specific apps, you may be able to adjust this if you go to Settings and scroll down to the app in question. The ability to change app notifications depends on the respective app developer and is not controlled by Cochlear.

I hope some of this will answer your question. Best of luck!

Carl Uvesten, Product Manager Connectivity, Cochlear Bone Anchored Solutions

Baha 5 user Andria: “I can talk on the phone, handsfree, while driving!”

When Andria Lewis, USA, lost her hearing suddenly, it came as a complete shock to both her and her husband.

Unable to hear and participate in the conversations around her, she withdrew into herself and stopped going out. But with the help from her Baha System, she was gradually able to return to the person she was before her hearing loss – outgoing, sociable and fun-loving.


One of the features she loves the most is being able to talk on the phone in her car – completely wireless.

“I could be driving and want to be handsfree. The phone rings and goes directly from the phone into my Baha 5 Sound Processor. It’s just been a godsend!”


Andria also loves the Smart App which enables her to go out hiking with her husband and easily block out the wind – or just switch to a different setting while in an outdoor café, simply by using her smartphone.

“We can go out to dinner. And going out to dinner used to mean me missing 90% of what was said. Now I have the setting that can block out noise, and I can actually sit and dine with my husband and have a conversation. It’s just such a pleasure.”

Read more: The Baha 5 Sound Processor: incredibly small – and unbelievably smart

Please take a Baha user survey


We are now seeking Baha 5 Sound Processor recipients using the Baha 5 Smart App, either regularly or sporadically, to participate in a new survey. Please note that in this specific survey, we are only requesting participants aged 50 years and over.

The primary objective of this survey is to evaluate the usefulness and usability of the Baha 5 Smart App. An additional aim is to investigate which functions in the Baha 5 Smart App that are most frequently used.

The survey consists of 17 questions and estimated time for completion is about 10 minutes. Responses will only be presented as group data, meaning your answers will not be traceable back to you.

As we strive to evaluate and improve the Baha 5 Smart App, your opinions and feedback are very important to us! To participate in the survey, please click on the link below.


This survey is part of the SHiEC (Supporting Hearing in Elderly Citizens) project and is supported by Ambient Assisted Living (AAL-2013-6-065) and Vinnova. To learn more about the SHiEC project, please visit the project website:   www.SHiEC.eu



Need help? The Baha Support App is here for you!


The Baha Support App is a great tool whenever you need support for your sound processor and accessories.

Always available at your fingertips, the handy app contains video assistance, troubleshooting and daily living tips; for example, what you should do if your processor gets wet or how to handle going through airport security.

The app includes information and support for the Baha 5, Baha 4 and Baha 3 sound processors in different languages and is available for both Apple and Android phones.

Download the free Baha Support App here:

appstore   en_generic_rgb_wo_45

Read more about all our apps here

Apple’s new Accessibility collection features the Baha 5 Smart App


Apple makes great efforts to raise awareness of and advocate for accessibility, especially for people with disabilities.

“We see accessibility as a basic human right,” says Sarah Herrlinger, Senior Manager for Global Accessibility Policy and Initiatives at Apple. “Building into the core of our products supports a vision of an inclusive world where opportunity and access to information are barrier-free, empowering individuals with disabilities to achieve their goals.”

On Apple’s Global Accessibility Awareness Day May 19, they updated their Accessibility apps collection, highlighting iOS apps and developers who are helping make the world better for all. The apps are categorized by need, including vision, hearing, speech, and what Apple calls “Accessible Home with Siri.” Like it does with its other app collections, Apple refreshes the accessibility one periodically. Importantly, these updates help spread the word about developers who offer great, albeit specialized, apps.

Among them is Cochlear’s Baha 5 Smart App!


The Smart App lets you optimise your hearing experience directly from your iPhone.  You can quickly and easily change programs, adjust volume and even play around with the treble and bass. You can save custom settings for certain locations and get help finding your sound processor if you misplace it – all done smoothly and discreetly via your iPhone. If you are using a Baha 5 Sound Processor, don’t miss out on this amazing technology – download it here!

The collection is primarily available in English speaking countries like the US, Canada and Australia.

Read more: Victor loves the Baha 5 technology

How do I talk and stream music from my iPhone to my Baha 5 Sound Processor?


I am getting ready to get my new Baha 5 Sound Processor fitted next month, and I am wondering if I need a phone clip to pair my iPhone to my sound processor to talk and stream music from my phone? Please help I’m not sure how the new technology on the new Baha sound processor works.

Thanks a million, talk to you soon. //Keyaira

Answer: Dear Keyaria,

Congratulations on getting the Baha 5 Sound Processor!

With it, you can stream audio and phone calls directly from your iPhone, as long as it is a newer model (iPhone 5 or iPhone 6) without the need to use the Cochlear Wireless Phone Clip.

For more information, check out: Smart tip: pairing and connecting your Baha 5 Sound Processor to your iPhone

On top of that, you can download the Baha Smart App to control and personalise your hearing experience directly from your iPhone.

Click here to download the app for free, and then pair your iPhone to your sound processor:

  • Ensure your Baha 5 Sound Processor is turned OFF by opening the battery door
  • On your iPhone, turn on Bluetooth under Devices
  • Go to Settings > General > Accessibility >Hearing Aids
  • Turn ON your Baha 5 Sound Processor by closing the battery door. It’s now discoverable for 120 seconds.
  • Tap the name of your sound processor, once it appears
  • Accept pairing request

If your Baha 5 Sound Processor is paired, has a live battery, and is turned on, it will automatically connect once you start the Baha 5 Smart App. When the app is connected for the first time, it may need additional time to read required data from your sound processor.

Best of luck!

The Baha Blog team

How do I connect my Baha sound processor to my iPad?


QuestionHi, my Baha 5 Sound Processor won’t connect to my iPad. It did twice but not anymore , thoughts? Thanks // Stew

Answer: Dear Stew,

  1. First of all you need to make sure that the battery in your Baha 5 Sound Processor isn’t too old as this can sometimes cause issues with pairing and connecting (read more about our battery tips here).
  2. Then, turn off your Baha 5 Sound Processor and then on again so it can pair with your iPad, and thus authenticate and store the sound processor in its list of ‘trusted devices’.
  3. Make sure to wait for pairing confirmation to be heard (six double-beeps followed by a melody) before proceeding.
  4. After the pairing, the iPad starts connecting to the sound processor, allowing audio streaming and control of the sound processor.
  5. To use the Baha 5 Smart App* to control your sound processor, pair your sound processor and Apple device as above and start the app.

You can pair up to 5 Apple devices to your sound processor and have the Baha 5 Smart App installed on all of them. However, you can only connect one Apple device at the time to your sound processor(s) so you could not run the app simultaneously on several Apple devices.

* The Baha 5 Smart App is optimized for iPhone, but will also run on iPad. When you search the App Store from an iPad you will automatically search for iPad apps only. If you are using an iPad you need to change the “iPad only” search criteria in the top right corner to “iPhone only”.


Best of luck!

~ The Baha Blog team