Why is my sound processor picking up cell phone updates?

QuestionI have a new Baha 5 Power Sound Processor. It seems to pick up my cell phone updates and chimes twice every time I get an update. People in the room can hear the chimes and it is very frustrating. I have turned off the Bluetooth app on the phone and it still chimes. Please help me stop the continuing chimes. // Luke

Answer: Hi Luke, thanks for your question.

The reason your sound processor picks up chimes from your cell phone is that it is paired to your iPhone, and by default all audio (incl. phone calls, notifications and music) is streamed directly to your sound processor.

It is difficult to provide a specific solution but I will provide a general answer below:

You can adjust which sounds are streamed to your sound processor on a “global” or “local” level (i.e. you can decide whether all or none of the sounds should be streamed or you can specify which sounds should/should not be streamed).

Global: On your iPhone, go to Settings/General/Accessibility/Hearing Devices and tap ‘Audio Routing’ to adjust settings on a “global” level. Keep in mind that if you turn off for instance ‘Call Audio’ routing, phone or FaceTime calls will no longer be streamed either. Similarly, turning off ‘Media Audio’ prevents any music, video or game audio to be streamed.

Local: You can also set which, if any, sounds you want to use for updates by going to Settings/Sounds and scroll down to ‘SOUNDS AND VIBRATION PATTERNS’. By selecting ‘None’, there will be no chimes to stream to the sound processor.

If the chimes are related to specific apps, you may be able to adjust this if you go to Settings and scroll down to the app in question. The ability to change app notifications depends on the respective app developer and is not controlled by Cochlear.

I hope some of this will answer your question. Best of luck!

Carl Uvesten, Product Manager Connectivity, Cochlear Bone Anchored Solutions

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