Question: Hi, I have two BP100 sound processors and recently started a new job where we use online phones at my work, i.e. a headset is plugged into my laptop for phone calls. The highest volume setting on the standard headset (& computer) is too soft & also difficult to position against my Baha (without feedback) – are there any suggestions on alternative types of headsets or telephone solutions?
Secondly, the plastic membrane surrounding the coupling (that attaches to the abutment) on the processor has started to peel back, exposing the gaps in the processor – do I need to get this repaired?
Thanks // Daniel
Answer: Dear Daniel,
It is always difficult to answer questions on specific phone installations, however, I think that you may consider using the audio cable to connect your BP100 Sound Processors directly to the computer. This will allow you to bypass the headset entirely. The cable connects from the 3.5 audio jack on the computer to the Europlug in your BP100. If you want to connect bilaterally you can use a 3.5 splitter in the computer and then connect one audio cable to each sound processor. The audio cable is available in two lengths (0.7 and 5 metres).
Regarding the membrane that has started to peel off from your sound processor this should be sent for repair as it will increase the risk of feedback if there is a gap between the snap coupling and the base of the sound processor. Please contact Cochlear Customer Service in your country or your local health care professional for help.
~ Fredrik Breitholtz, Head of Training and Clinical Communication, Cochlear Bone Anchored Solutions